Available Teams

Customer Relations Intern

Responsibilities

Maintaining a positive, empathetic and professional attitude toward customers at all times.
Responding promptly to customer inquiries.
Communicating with customers through various channels.
Acknowledging and resolving customer complaints.
Knowing our products inside and out so that you can answer questions.
Processing orders, forms, applications, and requests.
Keeping records of customer interactions, transactions, comments and complaints.
Communicating and coordinating with colleagues as necessary.
Providing feedback on the efficiency of the customer service process.
Managing a team of junior customer service representatives.
Ensure customer satisfaction and provide professional customer support.

Requirements

Responsibilities

Manage the company’s assets and resources including office supplies and equipment
Coordinate office activities and operations to secure efficiency
Create and update records and databases with personnel, financial and other data
Plan and monitor Production/Repair Schedule.
Ensure all Operations are carried out in appropriate and cost effective ways
Effectively work with all beneficiaries, colleagues and partners to ensure a smooth running of the company operations.
Monitor progress of projects, repairs and company activities
In addition to the above duties, the Operations Mgt Intern may be required to perform other duties based on the company’s needs as directed by the Managing Director

Requirements

Responsibilities

Managing company – beneficiary relationship across all levels
Recruiting beneficiaries and partners into the program
Mapping out training plans and schedules, designing and developing training programs (outsourced or in-house) for all beneficiaires and partners
Choosing appropriate training methods per case (virtual, simulated, mentoring, on the job training, professional development classes, etc)
Marketing available training opportunities to all partners and beneficiaries and providing necessary information
Conduct organization-wide training needs assessment and identify skills or knowledge gaps that need to be addressed
Use known and unknown education principles and stay up-to-date on new training methods and techniques
Assess instructional effectiveness and determine the impact of training on beneficiaries skills and KPIs
Maintain updated curriculum database and training records
Manage payments and overall well-being of all partners and beneficiaries.
Monitor performances of all beneficiaires and partners, develop and implement penalties when needed.

Requirements

Responsibilities

Work with the Product Manager and Managing Director in developing and implementing in-house quality procedures, customer service standards and specifications
Work with the Customer Relations Team in assessing customer requirements and ensuring that these requirements are met
Specifying quality requirements of raw materials with suppliers
Working with the Operating Team to establish procedures, standards, systems and procedures
Acting as a catalyst for change and improvement in performance and quality
Directing objectives to maximise profitability and monitoring performance
Recording, analysing and distributing statistical information

Requirements

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