Available Teams

Customer Relations Team

This team interacts directly with all customers around the country

Operations Team

Manages repair activities across all branches in Abuja.

Quality Assurance Team

Ensures all repair services are delivered to the company's standard and quality.

Beneficiaires Team

Manages the search, recruiting, training, and development of all beneficiaries across all branches around Nigeria


Customer Relations Intern


  • Maintaining a positive, empathetic and professional attitude toward customers at all times.

  • Responding promptly to customer inquiries.

  • Communicating with customers through various channels.

  • Acknowledging and resolving customer complaints.

  • Knowing our products inside and out so that you can answer questions.

  • Processing orders, forms, applications, and requests.

  • Keeping records of customer interactions, transactions, comments and complaints.

  • Communicating and coordinating with colleagues as necessary.

  • Providing feedback on the efficiency of the customer service process.

  • Managing a team of junior customer service representatives.

  • Ensure customer satisfaction and provide professional customer support.


  • A great desire to grow in knowledge and wisdom

  • Ability to stay calm when customers are stressed or upset.

  • Comfortable using computers.

  • Must be available for immediate interview and subsequently immediate resumption

  • Outstanding communication and interpersonal abilities


Operations Mgt Intern



  • Manage the company’s assets and resources including office supplies and equipment

  • Coordinate office activities and operations to secure efficiency

  • Create and update records and databases with personnel, financial and other data

  • Plan and monitor Production/Repair Schedule.

  • Ensure all Operations are carried out in appropriate and cost effective ways

  • Effectively work with all beneficiaries, colleagues and partners to ensure a smooth running of the company operations.

  • Monitor progress of projects, repairs and company activities

  • In addition to the above duties, the Operations Mgt Intern may be required to perform other duties based on the company’s needs as directed by the Managing Director


  • A great desire to grow in knowledge and wisdom

  • Be willing and ready to learn all about shoe repair.

  • Excellent People Skills

  • Excellent communication skills.

  • Solid understanding of financial management.

  • Great Organizational Skills


Beneficiaries Mgt Intern


  1. Managing company – beneficiary relationship across all levels

  2. Recruiting beneficiaries and partners into the program

  3. Mapping out training plans and schedules, designing and developing training programs (outsourced or in-house) for all beneficiaires and partners

  4. Choosing appropriate training methods per case (virtual, simulated, mentoring, on the job training, professional development classes, etc)

  5. Marketing available training opportunities to all partners and beneficiaries and providing necessary information

  6. Conduct organization-wide training needs assessment and identify skills or knowledge gaps that need to be addressed

  7. Use known and unknown education principles and stay up-to-date on new training methods and techniques

  8. Assess instructional effectiveness and determine the impact of training on beneficiaries skills and KPIs

  9. Maintain updated curriculum database and training records

  10. Manage payments and overall well-being of all partners and beneficiaries.

  11. Monitor performances of all beneficiaires and partners, develop and implement penalties when needed.



  1. A great desire to grow in knowledge and wisdom

  2. Confidence. Not easily intimidated.

  3. Advanced organizational skills with the ability to handle multiple assignments

  4. Strong communication skills (Pidgin, English or Hausa)

  5. Teaching Skills


Quality Assurance Intern


  1. Work with the Product Manager and Managing Director in developing and implementing in-house quality procedures, customer service standards and specifications

  2. Work with the Customer Relations Team in assessing customer requirements and ensuring that these requirements are met

  3. Specifying quality requirements of raw materials with suppliers

  4. Working with the Operating Team to establish procedures, standards, systems and procedures

  5. Acting as a catalyst for change and improvement in performance and quality

  6. Directing objectives to maximise profitability and monitoring performance

  7. Recording, analysing and distributing statistical information


  • A great desire to grow in knowledge and wisdom

  • Confidence

  • Excellent technical skills

  • Good numerical skills and an understanding of statistics

  • Leadership skills

  • Planning and organisation skills

  • Communication and interpersonal skills

  • Problem-solving skills

  • Team-working skills

  • IT skills